sybrid

Awards

awardsThe performance excellence of the Sybrid team has been duly acknowledged by various global accreditation authorities, BPO associations and Sector support organizations. Some of the noteworthy honors won by Sybrid are stated below. 

ContactCenterWorld.com, is a leading support organization in the contact center industry. As a resource, ContactCenterWorld.com remains unrivalled and currently boasts 116,023 corporate members, of which 40% are at senior executive level within contact centers worldwide.
Sybrid has been named as a finalist in the “World Awards for Top Ranking Performers in the Contact Center Industry - APAC Region – 2009”. This by no means is a modest achievement, considering that Sybrid was competing against other corporate giants such as Citibank, Fujitsu, DHL, Siemens, Virgin Mobile and Whirlpool, to name a few.

awards

Sybrid has successfully qualified out of more than 205 contenders, competing for the Gold Award in the following categories: Best Contact Centre Sales Agent, Best Contact Centre Supervisor, Best Contact Centre Support Professional – HR, Best Contact Centre Support Professional – IT, Best Contact Centre Support Professional – Workforce Planning, Best Outbound Campaign, and Best Outsourcing Partnership.

Moreover, Sybrid also claimed the runner-up Silver Award in the following categories: Best Contact Centre, Best Contact Centre Leader, Best Contact Centre Trainer, Best Customer Service Agent, and Best in Customer Service.

The categories where Sybrid won prominent "Nominations" for World Awards included:

  • Best IT Resource
  • Best Recruitment Program
  • Best Workforce Planning
  • Sybrid also achieved a "Highly Commended" status for World Awards in:
  • Best Leader
  • Best Customer Services.

Sybrid rightfully won some highly coveted Medals in these World Awards, including:

  • A Bronze Medal for “Best Out-Bound Partnership”
  • A Bronze Medal for “Best Contact Center-Medium 50>249”
  • A Silver Medal for “Best Outbound Campaign”

Moreover, on another international forum of Call-Centers known as the "Middle East Call Center Awards", Sybrid secured strong nominations in:

  • Best Call Center Manager of the Year
  • Best Outsourcing Service Provider
  • Best HR Recruitment Program

To top it off in the "Middle East Call-Center Awards", Sybrid won the:

  • Best Systems & Processes Award.

All these merit-based awards and accolades clearly reflect the competitive respect enjoyed by Sybrid among contact-centers around the world.