Managed Services

The Innovative “Managed-Services” venture at Sybrid is designed to offer a truly unmatched bouquet of managed services for a wide variety of industries. It is tactically positioned and equipped to rapidly develop and deliver next generation products with cutting-edge precision and customization. Sybrid has rapidly excelled in this modern field of converged technologies & services arena.

Sybrid provides delivery and management of network-based services, applications, and equipment to enterprises in the, Health Care, Telecom, Hospitality and Financial industries, it possesses great flexibility to customize its services for other industries like Hospitality, Travel or any other conventional or specialized industries.

Sybrid’s offerings include fully outsourced network management arrangements, integrated with IP telephony, messaging and call center, virtual private network (VPNs), managed firewalls, and monitoring/reporting of network servers. Integration and certification for applications and content is attained with a special emphasis on Internet Security measures. The Sybrid team is currently providing managed services to several world-class organizations including “Fortune-100” companies.

In addition to such basic communication services such as leased line Wide-Area-Network (WAN) and Frame Relay services, Sybrid is well reputed for successfully managing and integrating a range of activities associated with enterprise networks. Its outsourcing services include basic transport and access, managed premises, Web hosting, VPN, unified messaging, video networking, or other more sophisticated services. The underlying objectives are to enable the clients to be more flexible and timely in getting to market and communicating with customers.

Sybrid’s cutting-edge “Managed Services” are spread over three levels of involvement in the clients operations.

• Level-1:
  Primary support with a remarkable FCR (First Call Resolution Rate).
• Level-2:
  Escalated call attending service by experienced staff using core network access.
• Level-3:
  On-site field support in coordination with back-end support teams.